• SERVICE MANAGEMENT - ITIL - 20000 - 27001

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ISO/IEC 20000® Lead Auditor


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The ISO/IEC 20000 Auditor certifications are credentials for professionals needing to audit an Service Management System (SMS) and, in case of the “ISO 20000 Lead Auditor" Certification, able to manage a team of auditors.

The principal competencies and knowledge skills needed by the market are the ability to proficiently plan and perform audits compliant with the certification process of the ISO/IEC 20000:2011 standard and to master the audit techniques and to manage (or be part of) audit teams and audit program.

Il corso ISO/IEC 20000 Lead Auditor ed il relativo esame potrebbero essere di interesse a:

  • Internal auditors
  • Auditors wanting to perform and lead Information Technology Service Management System (ITSMS) certification audits
  • Project managers or consultants wanting to master the Information Technology Service Management System audit process
  • Persons responsible for the Information Technology Service conformity in an organization
  • Members of an Information Technology Service team
  • Expert advisors in information technology
  • Technical experts wanting to prepare for an Information Technology Service audit function